C A N C E L L A T I O N &
B O O K I N G F E E S
Here at Alison Wilkinson Semi Permanent Cosmetics we want to provide the best service to all clients at all times.
For this to happen, we have introduced a booking fee and cancellation policy for all new and existing clients.
To secure any appointment, a non refundable booking fee will be required to be made within 48 hours of making the appointment (please see the table below for booking fees). This is taken off the cost of treatment on the day. Unfortunately, if your booking fee is not paid within 48 hours, your appointment time will be available for other clients to book. I will acknowledge receipt of your booking fee and at that time, your appointment is then confirmed. Booking fees can be paid by cash, card or bank transfer.
Treatment cost £30 to £40 - £10 booking fee
£50+ - £20 booking fee
SPMU - £50 booking fee
All appointments require 48 hours notice for cancellation or amendment otherwise the booking fee will be taken in order to cover the time allocated to your cancelled or rearranged appointment. If your appointment is cancelled or rearranged before 48 hours of your appointment, your booking fee can transferred onto another appointment and no further booking fee is required.
In cases of illness, 24 hours notice maybe more likely and it will be at our discretion as to whether the booking fee is taken to cover your cancelled appointment or alternative arrangements maybe made to cover your appointment.
We hope that this new policy will enable us to provide a better service to all clients and reduce any issues with missed or cancelled appointments.
Thank you for your understanding on this matter.
Alison Wilkinson Semi Permanent Cosmetics